160+ reviews · 6 sources

ClickUp reviews: what 160+ users say

ClickUp averages 4.3 across 49,000+ ratings on five platforms. We pulled a snapshot of real reviews from G2, Capterra, Software Advice, Product Hunt, Apple App Store, and Google Play so you can make an informed decision.

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4.2
★★★★★
out of 5

Our verdict on ClickUp

Updated August 7, 2026

Across 160+ reviews from six platforms, ClickUp earns its all-in-one claim: reviewers repeatedly describe replacing two or three separate tools and praise the customization, dashboards, and generous free plan. The trade-off shows up just as consistently. The interface overwhelms new users, big workspaces can lag, and the Android app is the weakest link at 4.0 stars. Teams that invest a week or two in setup tend to stay; people who wanted a simple task list tend to churn.

Best for

Teams consolidating tasks, docs, chat, and time tracking into one workspace, and willing to spend time on setup

Skip it if

You want a minimal to-do app, or your team works mostly from Android phones

Aggregate sentiment scores
Features & customization
9
Value for money
8.5
Collaboration
8.5
Ease of use
7.5
Support
7.5
Performance
6.5
Mobile apps
6
Praised for
Replaces several tools: reviewers describe dropping separate task, doc, and chat apps
Deep customization with 15+ views, custom fields, and statuses that fit almost any workflow
Free Forever plan is generous enough that many teams run on it for months before paying
Dashboards and reporting give managers a live view without chasing status updates
Frequent updates, and more reviewers now say the built-in AI saves them time
Criticisms
Steep learning curve: new users consistently describe the interface as overwhelming at first
Occasional slowness and glitches, especially in large or automation-heavy workspaces
Mobile apps trail the desktop experience, with sync and login complaints on Android
Feature breadth is overkill for people who just want a simple to-do list

Best for: Teams consolidating tasks, docs, chat, and time tracking into one workspace, and willing to spend time on setup

Free Forever plan, no credit card required

Try ClickUp free

All 165 ClickUp reviews

NM
Nixie Mae B.
Digital Marketing Virtual Assistant, Small-Business (50 or fewer emp.) · 2026-08-06
G2
★★★★★

All-in-One Workspace for Projects, Docs, and Task Tracking

Pros: “The biggest advantage is having an all-in-one workspace. I can manage projects, create documentation, assign tasks, and track progress without switching between multiple tools.” Cons: “Some pages can feel cluttered due to the number of available features and customization options. A simpler onboarding experience would help new users get started faster.”

FeaturesSupportCollaboration
OA
Oritsemisan A.
Digital Transformation and Compliance Lead, Real Estate · 2026-07-13
Capterra
★★★★★

Powerful AI Agents and integration with an initial confusing interface

“Well, my overall experience has been exceptional. I was blown away by an AI that cares and can help me organize and automate my work: Task management is 100%. The only problems have been the interface and the learning curve. It takes a while to get used to.” Pros: “I like the AI agents system, The ability to create various agents and allocate tasks, the ability to integrate with my outlook email and other platforms” Cons: “The UI/UX mainly: I feel the options, menus, and items could be better organized, and it takes a while to get used to it. I had to use the brain AI for my first few days to help me work and also to point me in the right direction. There are usually a lot of things happening on the screen when you sign up, which can be confusing for a first-time user.”

AILearning curveAutomations
VR
Verified Reviewer
Project Manager, Management Consulting · 2026-05-17
Capterra
★★★★★

Easy to transition into ClickUp without similar experience

“I have had a really good experience since starting to use ClickUp in October 2025. I came from a role which had never used a system like this and after a few weeks it all felt very natural to use. I used customer support once and got an answer i was after straight away too.” Pros: “I like how seamless it works between desktop, mobile and tablet. I also like how I can set tasks for people and have different views for field staff, invoicing etc. Depending on the view only suitable information is displayed without information overload.” Cons: “That some of the ClickUp AI features aren't standard. I really liked the automatic notetaker which recorded and gave a summary of notes even when i wasn't active in the meeting. It would go on my behalf.”

AIFeaturesAutomations
VR
Verified Reviewer
Head of RevOps, Computer Software · 2026-02-19
Capterra
★★★★★

One of the most customizable project management tool on the market

“Overall, it has been very pleasant to work on ClickUp and get organized in a 200 FTEs organization. Yet, it has been necessary to streamline our way of working and centralize how to use the tool as it can become quickly messy if you don't administrate it.” Pros: “Clickup is really easy to use but also really customizable. We have several teams in my company and each of them has its way of working, ClickUp is enabling us to fit their requirements. Also, it's very visual and there are a lot of automation possibilities, helping us to gain significant time.” Cons: “The UX is sometimes too heavy: it can become difficult to navigate from one view to the other as there could be lot of items on a single page. Also, it can become difficult to go through icons list, especially if you set lot of different possibilities - the system does not help managing replicates at scale.”

Ease of useFeaturesAutomations
KM
Katsia M.
Information Technology and Services, 11-50 employees · 2026-03-01
Software Advice
★★★★★

ClickUp has saved me a lot of time

“Since it houses the files in one place, I’m not having to dig through 500 emails like a lunatic. I can visually see how much work the creative people are doing and whether or not they are drowning. It’s nice I no longer have to manually repeat the same tasks each Monday morning because the automation actually works.” Pros: “It was very fast to set up for our group of ten people. The person they sent to teach us was relentless and so everybody eventually figured it out. Connecting to Slack wasn’t as bad of an experience as I thought it would be either.” Cons: “The entire screen will freeze while I’m moving cards around sometimes and it gets me to the point where I want to throw my mouse across the room. I also wish that the proofing add on would allow me to do frame by frame review, as right now, it’s not detailed enough for the video team. There are far too many menus to google through.”

AutomationsCollaboration
SM
Sakshi M.
Marketing and Advertising, 11-50 employees · 2026-04-01
Software Advice
★★★★★

It has finally helped us to connect all the aspects of our marketing effort.

“It turned out to be the backbone of our companies campaigning process. Automation of the process manages the repetitive handoffs among the team members and collaboration tools make projects move forward without necessarily having to check-in with team members to sustain the momentum.” Pros: “The presence of campaign work, team work, calendar due dates and process automations all in a single location eliminated the coordination overhead that was silently consuming our real creative work each and every week.” Cons: “The amount of features is twice as much during the initial stages. To bring our entire marketing team to a unified understanding of how to use it was more orderly than I had originally intended.”

FeaturesAutomationsCollaboration
DS
David S.
Professional Training & Coaching, 2-10 employees · 2026-02-01
Software Advice
★★★★★

Click-in to ClickUp!

“ClickUp! We are a small operation with big goals. And for us to have this platform has been the key element for our business. The tool is easy to use, it’s customer service is per excellence and the platform is always upgrading and updating to enable the users experience. I am a cheerleader for all small business and or large businesses to get on this platform and watch your organization thrive.” Pros: “The project collaboration is for me and my team a strong feature. Our projects are well organized through this platform. We are able to log, project deliverables, timelines, hiccups, and so much more. It’s a life saver for us and we will continue to utilize it moving forward.” Cons: “I’m not sure that there were any one thing that we disliked. If, I am honest the platform is just an awesome tool. Our work before using the platform suffered because we didn’t have a centralized place to store and collaborate.”

Ease of useFeaturesSupport
AD
Alexander De Ridder
Product Hunt community · 2026
Product Hunt
★★★★★

Clickup is a little overwhelming in terms of…

“Clickup is a little overwhelming in terms of features. Is there anything it does not do? But it's become our go-to for all sprints etc. One way we benefit from clickup is by coordinating all our QA and bug tickets with it, and then having SmythOS agents do triage, and report back to the ticket with updated status. This is possible because clickup has a robust API. Another way we use clickup is with a SmythOS agent that writes sprint summaries for our discord community channel. It reads all the tickets and creates updates from that. A final way we use clickup is with a SmythOS agent that helps our VP of engineering stay on top of who's working on what, simply by giving it the ability to search activity and comparing it to github commits. This is benefiting us because we can find out who is most likely the best person to assign a ticket to, or who is over/under allocated - with the least amount of effort.”

AILearning curveFeatures
MR
Mendel Rosenblum
Product Hunt community · 2026
Product Hunt
★★★★★

ClickUp has completely transformed how our team…

“ClickUp has completely transformed how our team manages projects, tracks progress, and stays aligned. The platform is incredibly flexible—whether you’re managing software development sprints, handling client deliverables, or planning content calendars, it adapts to your workflow, not the other way around. The ability to toggle between List, Board, Calendar, and Gantt views makes it a dream for both visual thinkers and detail-oriented folks. Integrations are seamless, and the automation features have saved us countless hours. It’s replaced at least four other tools we were using. What I appreciate most is how ClickUp continues to evolve with user feedback—they’re clearly listening. Whether you’re a solo operator or a growing team, ClickUp is hands-down one of the best all-in-one productivity platforms out there.”

FeaturesAutomationsCollaboration
VK
Vladislav Kim
Product Hunt community · 2025
Product Hunt
★★★★★

... it just works! Moving from Jira/Notion/Obsidian.…

“... it just works! Moving from Jira/Notion/Obsidian. Most searches took me to discussions about delays of ClickUp 3, and I'm glad I ignored those and went ahead and downloaded ClickUp anyways. It has amazing features (Time tracking, custom fields, gantt, workload, whiteboard, +) And so many toys to experiment with (goals, delegate/reminders, task tray, sync with Reclaim.ai, +). Helps you learn/has tons of templates. I've got more to say, but I'd say take the time to adapt to ClickUp, while customizing it to your needs. Lots of similarities to Notion, but something with me just clicked (interface? loading speed? global shortcuts?)”

AIFeaturesSupport
KM
Kate M.
Project Manager (Acquired), Small-Business (50 or fewer emp.) · 2024-04-10
G2
★★★★★

ClickUp allows me to keep track of the entire process

Pros: “My favorite feature is the 'add to' function for tasks, which enables me to have a central location for all major projects. Within the project/Epic, subtasks can be assigned to the correct space/list to be worked on by whoever needs it. Having a top-down view of the location and status of each subtask is invaluable to keeping track of what is completed and incomplete. Adding custom fields where ever I need them is also fantastic.” Cons: “I have difficulty getting my sprint settings to copy to the newest sprints, so I manually set the new Sprint up. A lot of time could be saved if the settings/automations were able to be updated and copied more easily. Notifications are also an issue for all new hires; I need to get them to change their settings early so they don't get 100 emails per day. I wish I could set those on the admin level when their account is created.”

FeaturesAutomationsCollaboration
AE
Ashley E.M. M.
Proprietor, Small-Business (50 or fewer emp.) · 2021-11-30
G2
★★★★★

Flexible, All-In-One App

Pros: “ClickUp is extremely flexible. I can use "tasks" or items for any number of things: action items, projects, whole events (with subtasks as action items), contacts, documents and resources, physical objects/inventory, articles, web-clippings and whatever else I need. Not only can tasks be anything you need, but you can also view them any way you like. The ability to toggle between viewing a set of tasks/items as list, board or calendar view enhances the system's ability to be a multi-use case platform for project and resource management.” Cons: “The Goals feature does not fluidly integrate across the platform. There is a disconnect between Goals (or KPIs) and the tasks associated with them. There was a Goals v2 in the works, but it's been put on hold. That said, I've made a workaround to the Goals issue and I'm happy with that for the time being.”

FeaturesDocs

What ClickUp actually does differently

One workspace instead of a tool stack

Tasks, docs, chat, whiteboards, calendar, forms, and time tracking ship in the same product, so it can replace several paid apps rather than integrate with them.

ClickUp Brain: multiple frontier AI models with your work as context

One AI subscription runs ChatGPT, Claude, and Gemini models over your actual tasks, docs, and chats, instead of a chatbot that starts from a blank page.

AI agents that carry out tasks

Agents can triage bugs, assign owners, draft briefs, take meeting notes, and post status updates inside your workflows. Metered by a shared credit allowance on AI plans.

An unlimited free plan

Free Forever includes unlimited tasks and unlimited members with no credit card, which is rare among project management tools that usually cap seats or projects.

15+ views and deep customization

List, board, Gantt, timeline, workload, mind map, and table views with custom fields, statuses, and task types, so different teams shape the same data their own way.

Native time tracking and sprints

Time tracking, timesheets, sprint points, and sprint reporting are built in, where competitors typically require paid add-ons or third-party integrations.

Who ClickUp is for

Startups, freelancers, and small teams tired of paying for five separate tools

Tasks in Trello, docs in Notion, chat in Slack, whiteboards in Miro. The stack costs real money and context gets lost between apps.

Consolidation is the single most repeated theme in ClickUp's reviews: users describe dropping two or three paid tools after switching. The Free Forever plan has unlimited tasks and members; Unlimited at $7/user/month (annual) removes the storage and feature caps.

Software and product teams running sprints

Engineering needs sprints, story points, and roadmaps, but the rest of the company will not live in Jira.

Sprint management ships in every plan including Free. Sprint points, sprint reporting, and workload views need Business at $12/user/month (annual).

Marketing teams and agencies coordinating clients and campaigns

Campaign briefs, creative review, and client visibility are scattered across email threads and shared drives.

Proofing with image and PDF annotation, guest access with permission controls, and unlimited storage start on the Unlimited plan. Agencies use guests to give each client a controlled window into their projects.

Operations and PMO leads standardizing how a company runs projects

Every department tracks work differently, so status reporting means chasing people and rebuilding spreadsheets.

Dashboards, portfolios, workload management, and 5,000 automations per month on the Business plan give one live view across teams without manual roll-ups.

Teams that want AI working inside their projects, not in a separate chat tab

Generic AI chatbots do not know your tasks, docs, or deadlines, so answers need long briefs and still miss context.

ClickUp Brain is an add-on from $9/user/month that runs ChatGPT, Claude, and Gemini models over your own workspace, plus AI agents that triage, assign, and summarize work.

Enterprises with security and compliance requirements

Rolling out a work platform company-wide needs SSO, audit trails, and data controls before IT will sign off.

The Enterprise plan adds SAML SSO, SCIM provisioning, audit logs, custom roles, data residency, and HIPAA availability, with custom pricing.

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ClickUp FAQ

Is ClickUp worth it?+

For most teams, yes. Across 160+ reviews we aggregated, ClickUp holds 4.6 stars on both G2 and Capterra, and reviewers repeatedly describe replacing two or three paid tools with it. The consistent caveat is setup time: teams that push through the learning curve rate it highly, while people wanting a simple task list often find it overwhelming.

Is ClickUp free?+

ClickUp has a real free plan, not a trial. Free Forever includes unlimited tasks and unlimited members with no credit card, capped mainly by 60MB of file storage and lighter feature limits. Paid plans start at $7 per user per month billed yearly ($10 monthly).

Is ClickUp safe and legit?+

Yes. ClickUp is built by Mango Technologies, Inc., founded in 2017, backed by $535M from investors including Andreessen Horowitz, used by millions of teams, and certified SOC 2 Type II and ISO 27001 with HIPAA availability on Enterprise. One practical tip from the review corpus: subscriptions auto-renew, so note your renewal date if you stop using it.

What are the biggest complaints about ClickUp?+

Three themes recur across every platform we aggregated: a steep learning curve with an interface many new users call overwhelming, occasional slowness or glitches in larger workspaces, and mobile apps that trail the desktop experience. Android reviewers rate ClickUp 4.0 stars, well below its 4.6 on G2 and Capterra.

How much does ClickUp AI cost?+

AI is an add-on to any plan: Brain AI costs $9 per user per month and Everything AI $28 per user per month, each with a monthly allowance of AI Super Credits shared across the Workspace. Extra credits cost $10 per 10,000. The free plan includes limited AI usage to try it out.

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